Our Policies

This is how we use your data.

Privacy Policy

Last updated: March 14, 2023

 

iCible respects your privacy and is committed to protecting its users’ personal information. We have adopted this Privacy Policy (the “Policy”) in order to be transparent about the data we collect, why we collect it, with whom we share it, how you can access it and how to correct it, if necessary. In this Policy, the terms “iCible,” “we,” “us” and “our” refer to Groupe iCible Inc.

 

We recognize our obligation to manage your data responsibly. We do not and will not sell your data to third parties.

 

This Policy applies to the use of the https://www.tuxedosolution.com/ website (the “Website”) and our platform “Tuxedo” (collectively, the “Services”). Please read it carefully to understand on which occasions you provide us with your information and how we use it. By using our Services, you agree to the use of your personal information as described in this Policy. As a user of our Services, you further agree to respect and protect third parties’ personal information.

 

In order to make this Policy as clear as possible, we have identified the occasions on which a user may share personal information with us. The Policy contains the following sections:

 

– Learning more about iCible

– Applying for a job

– Subscribing to Tuxedo

– Using Tuxedo

– Purchasing tickets or other products using our Services

– Contacting our customer service department

 

The information collected through these actions will be discussed in more detail in this Policy, which sets out how your personal information is used, how and when it may be shared, how you can access and control it, how we ensure that your information is secure and how to contact us.

 

LEARNING MORE ABOUT iCIBLE

 

As you learn more about what we can do for you, either by contacting us by email for more information or by downloading the PDF guide available on our Website, certain information will be collected.

 

We collect: your IP address, information provided by cookies or similar technologies, such as the type and version of the browser you use to access our Website, the page that brought you to our Website, the amount of time you spend on our Website, the pages you choose to visit, the time you spend on each page, the identity of your Internet service provider, and the date and time you access our Website. We also collect information such as your browser identification, its operating language, your operating system and your geographic location. Information about your activities on our Website, such as the sections you visit, is also collected.

 

Lastly, we collect your full name, email address, the name of the company on behalf of which you are contacting us, your role within that company, the approximate number of events you organize annually, the approximate number of tickets you issue for those events, the city you are located in, the name of the ticketing software you are currently using, the industry in which you work, and any information you voluntarily provide in your communications with us, through email or your interactions with our accounts on social media platforms.

 

Why: The collected data allows us to analyze how our Website is used and accessed, and is used to enhance its functionality and optimize it to better meet our users’ needs. The data we collect is also used to optimize, improve and market Tuxedo. In addition, we use this data to better understand your needs, offer you quality service when you first contact us, and help you easily find the information you are looking for.

 

The information collected by cookies does not allow us to personally identify you. You may choose to decline cookies through your web browser. However, should you decline cookies, you may not be able to access certain parts or features of our Website or Services.

 

APPLYING FOR A JOB

 

When you decide to apply to work with us, we ask you to provide certain personal information in order to process your application.

 

We collect: your first and last name, telephone number, email address, resume, details about your professional background and qualifications, any relevant references, and any other information provided in your application email.

 

Why: We use this information to review your application and provide a response, where necessary.

 

SUBSCRIBING TO TUXEDO

 

When you choose to purchase a Tuxedo user license from us, we collect certain information such as your first and last name, email address, the name and billing information of the company for which you are purchasing the license, and the name of the contact person at your company.

 

Why: We use this information to create your account and your login credentials so you can use Tuxedo, to facilitate the initial Tuxedo setup process and to contact you, as needed, for account-related inquiries. This information also allows us to bill you for using Tuxedo and to fulfill the contract between you and iCible.

 

Please note, however, that if you refuse to provide us with the requested personal information, we will be unable to create your account and allow you to use Tuxedo.

 

USING TUXEDO

 

When you use Tuxedo, we collect all the information you provide to us and make available through this platform, as well as any information obtained from your customers’ transactions on Tuxedo (as discussed in the next section of this Policy).

 

We collect: information such as details of the events you organize, including the name, location, date and time of these events, the types of tickets sold for them, cancellations, bundles, gift cards and other products you decide to make available through Tuxedo, the visuals and content uploaded to Tuxedo, the first and last names of your customers, their payment and billing information, the products they purchase, the total amount in sales or donations they make, and whether they agree to receive your newsletter.

 

Why: We use this information to provide the service you have requested and to fulfill our contractual obligations to you. This information also allows us to leverage Tuxedo’s features, including report generation and access to necessary information related to your customers’ transactions. Lastly, we use this information for statistical purposes, once it has been de-identified, and to determine the amount to be paid on a monthly basis for using Tuxedo.

 

PURCHASING TICKETS OR OTHER PRODUCTS USING OUR SERVICES

 

When you purchase tickets from a promoter using Tuxedo, we collect information such as your first and last name, email address, telephone number, billing address, gender, title and payment information.

 

Why: We use this information to process the transaction allowing for the purchase of tickets or other products made available by our customers through Tuxedo. We also share this information with customers with whom the transactions were made. Lastly, we collect this information in order to meet both our contractual obligations to our customers and our legal obligations.

 

Should you refuse to provide us with the requested personal information, we may not be able to fulfill your request and process your purchase.

 

CONTACTING OUR CUSTOMER SERVICE DEPARTMENT

 

You may wish to contact our customer service department should you have any issues or questions. During this process, we will collect information such as your first and last name, your email address and any other information needed to respond to your request.

 

Why: We use this information to identify you and respond to your inquiries or requests. We also collect this information to fulfill our contractual obligation to assist our customers in using Tuxedo.

 

HOW WE USE YOUR DATA

 

In addition to the specific uses mentioned above, we generally use your data to:

• Improve our Services by developing new features, conducting research and maintaining the current performance of our Services;
• Provide you with the best possible customer service;
• Communicate with you for marketing, advertising or account management purposes;
• Produce statistics to guide our business decisions;
• Ensure that we meet our contractual and legal obligations to you;
• Keep our records up to date; and
• Keep track of your sales and purchases.

 

OUR USE OF COOKIES

 

When you access our Services, you may be providing us with information through cookies or similar technologies.

 

Cookies are files containing a small amount of data about a particular user. This data may include an anonymous unique identifier. Cookies are stored on a user’s computer or on the hard drive of another device. These allow us to tailor your user experience each time you access our Services.

 

You may read our cookie policy here.

 

WITH WHOM WE SHARE YOUR DATA AND WHY WE DO SO

 

Under no circumstances do we sell our users’ personal information. Your data is only shared in accordance with this Policy. However, once you agree to this Policy, we may share your personal information with the following parties:

 

Third-party service providers: In the course of our business, we may need to share some of your data with certain third parties. For example, we may share some of your data with our IT service providers so they can perform their mandate or fulfill a service contract. We may also share certain information with professionals, such as lawyers or accountants, who are bound to professional secrecy.

 

Generally, the providers we work with will only collect, use and disclose your information to the extent necessary to perform the services they provide to us, such as hosting our Website through GoDaddy, located in the United States, or hosting Tuxedo through Amazon Web Services (AWS), also located in the United States.

 

However, some third-party service providers have their own privacy policies regarding the information we are required to provide to them when we use their services. With respect to these providers, we recommend that you read their privacy policies carefully to understand how they will process the personal information collected about you. Note that some of these suppliers are located outside of Quebec and that your data may therefore be transferred abroad.

 

Once you leave our Services or are redirected to a third-party website or application, you are no longer governed by this Policy.

 

IT service providers

 

Adobe (marketing automation – United States): https://www.adobe.com/ca/privacy/policy.html

• Cookie management: https://www.adobe.com/ca/privacy/cookies.html

 

Amazon Web Services (web hosting – United States): https://aws.amazon.com/compliance/data-privacy-faq/

Privacy Notice:

https://aws.amazon.com/privacy/?nc1=h_ls

Cookie management:

https://aws.amazon.com/products/security/?nc1=h_ls

 

Cloudflare (content delivery and security – United States): https://www.cloudflare.com/en-ca/privacypolicy/

Cookie Policy: https://www.cloudflare.com/en-ca/cookie-policy/

 

Meta (targeted advertising – United States): https://www.facebook.com/privacy/explanation

Cookie management: https://www.facebook.com/privacy/policies/cookies/

 

GoDaddy (hosting – United States): https://www.godaddy.com/en-ca/legal/agreements/privacy-policy

Cookie management: https://www.godaddy.com/en-ca/legal/agreements/cookie-policy

 

Google (data analytics – United States): https://policies.google.com/privacy?hl=en

To prevent your data from being collected by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en

• To personalize the ads appearing on Google’s various platforms: http://www.google.com/settings/ads

 

Hubspot (customer relationship management – United States): https://legal.hubspot.com/privacy-policy

Cookie Policy: https://legal.hubspot.com/cookie-policy

 

Tableau (data visualisation – United States): https://www.salesforce.com/company/privacy/

Cookie Policy: https://www.tableau.com/legal/cookies

 

 

Parties with whom disclosure may be legally required: We may disclose your information where required by law or where such disclosure is necessary to:

Comply with the law or any legal proceedings;

Protect iCible’s rights or property;

Protect the security of our Services, our users and their data.

 

Parties which may be involved in a financial transaction: We may transfer your data following a change of control, merger, liquidation or other transaction involving iCible. The information required for this process will only be used to complete the transaction, and we will only disclose this information without your consent if we are permitted to do so by law. We will take appropriate steps to protect the confidentiality of this information and will destroy it, should the transaction not be completed or should its use no longer be necessary to complete the transaction.

 

You may be directed away from our Services by clicking on certain links provided as part of our Services. We assume no liability for the privacy practices of such other websites and recommend that you read their privacy policies carefully.

 

YOUR RIGHTS

 

Data protection laws give you certain rights to your information. In particular, you may:

 

Request access to your data in order to verify it, but note that we reserve the right to ask you for additional information to prove your identity;

 

Ask us to modify or rectify your data;

 

Ask us to delete personal data we hold, unless we are required to retain it in order to comply with legal obligations, for example;

 

Object to the processing of your data, unless we have legitimate reasons that would take precedence over your rights or interests, or should we need to continue processing the data to establish, exercise or defend a legal claim;

 

Ask us to restrict the processing of your data should it be incorrect, should you believe that our processing of your data is unlawful, or should we no longer need to process your data, but need to retain it for legal purposes;

 

Ask us for your personal data and information in an accessible format;

 

Withdraw your consent to the processing of your personal data;

 

File a complaint with a competent authority should you believe that we are processing your data in violation of applicable data protection laws.

 

ACCESS AND CONTROL OF YOUR DATA

 

You may verify, edit or delete your personal information by sending us an email at confidentialite@icible.ca or by using the contact information available at the end of this Policy. We will respond to your request as soon as possible. Please provide us with enough information so we can identify you and respond to your request. Note that you may also edit some information directly by logging into your Tuxedo account if needed.

 

DATA STORAGE LOCATION

 

Your personal information is hosted locally on our servers and on Amazon Web Services (AWS) servers located in the United States.

 

RETENTION PERIOD OF YOUR DATA

 

We will retain all information collected for as long as it is needed to fulfill the purposes for which it was collected or for other essential purposes, such as meeting legal obligations. We will destroy this data at the end of this period, or if you decide to withdraw your consent. In the latter case, once your data has been deleted, you will receive a confirmation that your request has been fulfilled.

 

SECURITY

 

To protect your personal data, we take reasonable precautions to ensure that it is not lost, misused, accessed, disclosed, altered or inappropriately destroyed.

 

For example, our Services use HTTPS for communications, secured by an SSL certificate. We also ensure that only authorized individuals within our organization who need to access your information have access to it.

 

Should you have any questions about the security of your personal data, please email us at confidentialite@icible.ca.

 

AGE OF CONSENT

 

We do not solicit or collect personal information from minors under the age of 14. If you are a parent or guardian and you become aware that a minor under the age of 14 has provided us with personal information, please contact us. If we become aware that we have collected personal information from a minor under the age of 14, we will delete any information that may have been collected.

 

COMPETENT AUTHORITY

 

If you are not satisfied with our response to a request regarding your personal information, you may contact the Commission d’accès à l’information du Québec, the public body responsible for overseeing personal data management and processing practices in Quebec.

 

Commission d’accès à l’information du Québec

Address:

2045 Stanley Street, Suite 900

Montréal, Quebec  H3A 2V4

Telephone: 514-873-4196
Fax: 514-844-6170

Toll-free: 1-888-528-7741
Email: cai.communications@cai.gouv.qc.ca

Website: https://www.cai.gouv.qc.ca/english/

 

AMENDMENTS TO THE POLICY

 

We reserve the right to amend this Policy at any time, so be sure to review it frequently. Unless otherwise stated, amendments to this Policy are effective upon their posting to our Website. We will inform you of any amendments here so that you know which information we collect, how we use it and in which circumstances, if any, we disclose it.

 

QUESTIONS AND CONTACT INFORMATION

 

Should you wish to access, correct, edit or delete any personal information we have about you, make a complaint or simply obtain more information, you may contact us at the following address:

 

Groupe iCible Inc.

c/o Person in charge of the protection of personal information

1225 Saint-Charles Street West #190

Longueuil, Quebec  J4K 0B9

confidentialite@icible.ca